Extremely poor after-sales service

The after-sales service was most likely the worst customer service experiences I have ever encountered in my life!

All emails went unanswered, the telephone number listed on the website repeatedly rang without being answered, and I had to search through Facebook and Instagram myself to find alternative ways of making contact.

For future customers: the channels that eventually worked for me (after many, many tries) were WhatsApp (the number on the website), and the telephone number on their Facebook Page.

The email addresses I tried were online@... and the email address listed on their website, but they never rep**** to any of my mails.

My recommendation to Designer Warehouse is simple: please seriously review your after-sales communication and customer service processes.

I was initially extremely impressed with Designer Warehouse. I placed my order on 16 July and received it on 20 July — incredibly fast and efficient delivery.

Unfortunately, the suit didn't fit, so I immediately requested a return. My return request was submitted on 24 July.

After weeks of follow-ups and difficulty reaching anyone, the return was eventually processed and the refund was finally paid into my account on 18 August. - that is a full month!!!

Looking at other reviews, I am lucky that I eventually received my refund. However, customers should be aware that getting assistance after the sale may require considerable persistence.

As someone who has worked in the service industry for over 10 years, I genuinely hope Designer Warehouse takes this feedback seriously.