Zoduma... a call centre agent with a massive amount of integrity...

I spoke to Zoduma Gontshi on the 19th of April regarding issues with the delivery of my parcel. I had no tracking number and I could not get through to the department that deals with the tracking of orders. Instead of just sending me on to another department like call centre agents usually do or giving me a number to call, Zoduma gave me very professional service which indicated that she had every intention of delivering the best possible service to me as a customer. She could so easily just have passed me on to another call centre or call centre agent but instead she provided me with full details of the parcel including waybill number. She was friendly and helpful throughout our conversation and very professional. This type of service is rare and deserves to be acknowledged. Zoduma you're a star!!! I hope your integrity takes you far on a professional front.