Zero transparency or accountability

Honestly do not recommend! I have been repeatedly getting sms that are threatening me from their third party collections agency NuDebt. The debit order didn’t go through on 05 August, I only noticed later on as the account it debits from is a secondary account. I made payment on the 11th usually their self service based on the account given by the 081 180 when I checked. There was a R30 difference between July and August and this amount was debited on 12 August through the debit order. I started receiving communication from NuDebt on 26 August, at this point I had settled the amount that was due and my next payment is supposed to be on 05 September. These sms’s have been demanding and threatening litigation for the amount that is not even due yet. I could not even get through to speak to an agent to get clarity. NuDebt said they received their information from Telkom and cannot clarify why they are collecting on the amount when it is not due yet. When I was able to get someone from billing this morning they say the amount they sent for collection is the one that was for July and I should enquire with NuDebt as to why their amount is incorrect. I asked to cancel my debit order as my payments are only for insurance and a voice/sms/data plan she said no it cannot be cancelled due to the contract. I enquired about which contract she was referring to as mine ended in April 2024 she said the insurance portion. Funny enough I bought my phone from the istore and my telkom contract for the device were done through them. I had to go to the Telkom store separately to even add insurance for my device as the istore could not offer the service to me. When I asked for a copy of the contract she was referring to she said she does not have a copy and I must contact sales or go to any Telkom store. I am so upset as none of my questions were addressed and the lady claimed she escalated the matter so I will no longer be receiving the sms’s anymore so she doesn’t know what I need assistance with now. Worst part is I just received another sms 30minutes ago. And when I asked about customer care/service department she said they don’t have one. An incredibly awful experience and if I didn’t need insurance I would just change networks so I never have to deal with Telkom again