Zero support from Telkom ADSL

I've been trying to get through to Telkom's ADSL number to report a fault with my line since February - at least 12 attempts with zero luck. They only offer a telephone number, 10210, to report faults, make changes to your package etc but you can never get hold of anyone - how is this supposed to work?<br> <br> Where is the online support or email address? How can this company work this way? This is not Consumer Relations Act compliant!!! I don't have a choice to go anywhere else!!!!