Zero Star Service!

After completing an 'application form' online with Telkom for a mobile contract, I waited a week for a call. Finally the call center staff contact me and promptly completed the process. Then advised that my account will be debited for the subscription fee and if there are no issues with obtaining payment I will receive my phone in 5 to 7 working days. It has no long surpassed the 5 and 7 working days and no one in their lousy excuse for a call center can advise as to why I haven't recieved my phone yet. When I asked if I should call the courier company directly I was advised that it is partly Telkoms issue for not releasing my phone and the courier would not be able to help and I must JUST WAIT for an sms to confirm delivery. I then asked for a manager and was told to hold for a second - no reference number was given. 20 minutes later the call was answered by a completely new department that has nothing to do with contract and can't help Issue still not resolved.