Zero service, zero accountability

<p>In February Telkom Mobile advertised a special 15 gig of data for R149 per month. 5 gig day time data and 10 gig night time. I signed up online as I live in Plettenberg Bay. I was called by an agent after a looong wait and a re-submission of my application a day before it ended. They told me there was no record of my first application. Anyway finalised my order sent in documentation with delivery address in PLettenebrg Bay.</p> <p>A few weeks later the modem arrives I set it up and it seems to work. I connect to it two more times in the month. The next month I try to connect to it and I cant connect. Sometimes with a page re-direct to a Telkom page that states I have no more airtime/data. Which is ******* I have the full unused 15 gig.<br /> I eventually get through to support who confirm that I still have plenty of data. So begins a two month long excruciating dialogue with Telkom support. Speaking to many consultants, chat consultants (who are extremely rude and lazy and just abandon the chat facility) I have reset the modem back to default, done a sim swop, gone through every setting with the same result. Cant connect with either an unable to reach network or redirect to Telkom page saying out of data/airtime. Have left numerous more messages for technicians to call me back. They promise within three working days and still I have not heard from them.<br /> I get in my car and drive to Knysna another town 45 minutes away. The technician there assures me the reason it does not work is because it will only work on an LTE network and Plettenberg Bay does not have an LTE network only big cities have LTE.<br /> They took my application knowing I lived in Plettenberg Bay and even delivered the modem to me in Plettenberg Bay yet failed to mention this detail. So I think okay I will send the modem to my daughter in Cape Town she can use it there.<br /> Well guess what my daughter tries to connect and gets the same result unable to reach network or a redirect to a Telkom page saying I have no more airtime/data.<br /> I have asked my daughter to take it to Telkom in Blue Route Mall guess what they say. They can’t help her because she does not own the account. The owner of the account must come in.<br /> What can I do???????? This is so infuriating. <br /> Yet Telkom is happy to take money out my account every month.</p>