ZERO Service or assistance from TELKOM like always

I have uncapped internet at home because I do webdesigning and work from home.

Telkom send me a the following message

The data consumption on your uncapped account has reached a stage whereby it is having a negative impact on the general performance of our network. In terms of the Telkom Internet Acceptable Use Policy, your account will be managed in a manner that allows us to optimise network efficiency for all users. Please login to check your internet service usage.

I tried to chat to an agent online to try and understand what this means and what i can do to rectify this ..... Answer i got was let Telkom manage your internet. I still have no idea what this means and why I would pay for uncapped internet access if Telkom is now capping me. Also I have the slowest internet download speed ... and surprisingly Telkom is now going to reduce the speed even more.

Once again ZERO service or assistance from TELKOM