JC
Justin C

1 reviews | Active since Mar 2017

04 Apr 2017, 10:21

Zero Service, No Change

<p>Going to keep posting this until something other than the obligatory hollow promise from a customer service representative reaches me. Two months without any service whatsoever from Telkom on my adsl line. Endless messages about "escalating calls". Technicians tell me that the line needs to be repaired, but it never is. And they have the gall to charge me for this non-service. Any new customers should do themselves a favour and look for non-Telkom hosted fiber. They actually do something</p>

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Replies (1)
Telkom
Telkom's reply04 Apr 2017, 13:34
Official

Good Day

Thank you for making contact with us,

Currently your fault is in hand with our dispatch team, they have replaced the ALC in your exchange, currently it is awaiting testing, Our team has escalated this matter for assistance

Please accept our apologies for the inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,