Zero service - had to follow up their OWN sales

I requested a Call back last year in December for a special deal for a tablet with data (business contract too) - Not a single phonecall. Not even to date. You would have thought Telkom would jump at any opportunity, not so. Then, requested another call back this January, received the confirmation that they had received the call back. They then tried to phone me from an 012 number but THEIR landline had connectivity issues as most call centres have and it kept dropping the calls. They apparently "tried" a few times and then sent me an SMS saying this was their last attempt??? But Telkom, the GREAT network provider couldn't even make a call from the OWN call centre. The cheek!! I had provided both a cellphone number and landline, they didn't even try the landline. Then, I logged another callback and they tried cell, same problem. Then the landline rang, spoke to a gentleman and we got as far as him looking my address on the "system" and he couldn't find it?? He then proceeded to ask me for someone in the complex's landline number, and then held on, as if waiting - yes, I have neighbours on speed dial for when Telkom phones and can't find my house. He then asked me if I owned the line - I said I own the house (bought in Aug 2017) but was trying get a fibre contract. Why would I need a Telkom line for fibre anyway, stupid idiot. I mentioned it would take a while to get my neighbours number, and requested that he phone back yesterday afternoon after speaking to him in the morning. Not a call, NOTHING.

Telkom, I have since come across Axxess fibre and Afrihost with super service and a much better attitude. You WILL lose all of your customers to competitors, be guaranteed, word gets out. Pathetic service and pathetically run "unorganisation".

You lost two good solid 24 months contracts due to your pathetic service - well done!!