ZERO SERVICE FROM TELKOM ONCE AGAIN

REF 423772,427749,***,***,***0. We've requested a relocation of the 7th of January 2020. From the time we've logged the relocation request we've had errors, *********** staff and no internet. After 18 calls We received an sms from open serve on the 28th that they coming to do the installation by the 30th. We were delighted but by 11am nobody pitched . Call 19 to telkom they informed me I'm no 3 out of the 3 scheduled for the day and that I shouldn't worry they'll come. 15.30 no-one arrived yet and I called telkom again. Thats when I was told there was an interfacing error .since then a query has been logged and Ive made 12 more calls with no joy. Up until today I've purchased R3000 data bundles as I cannot work without internet at home.Ive taken off a days unpaid leave to accommodate telkom to install my line and nothing happened. I feel there's an underlying issue that Telkom is afraid to admit to. Something that they cannot fix perhaps. Airtime used to contact telkom R480. Shannon is apparently the person dealing with this query and Ive only heard from her once . im promised daily a senior staff member or manager will be in contact to give updates , this has never happened. all calls are initiated by me. I would like this issue to be resolved as soon as possible or alternatively just inform your clients that your business cannot handle the volumes and I can go to a smaller service provider knowing at least they'll sort it on my behalf