Hellopeter
Share Your Experience
GC
Gavin C

1 reviews | Active since Dec 2017

06 Dec 2017, 16:59

ZERO Service from Telkom Collection Department

I was sent an SMS this morning from Telkom's Collection Department threatening me with legal action unless a certain account was brought up to date.

I have a number of problems with this.

1. This is my MOTHER'S account - not mine. 2. She has been moved to assisted care facility since July 2017 and only has a cellphone 3. We had her services with Telkom TERMINATED IN SEPTEMBER and have the documentation to prove it. 4. This is a PREPAID NUMBER....so how on earth can it be R491,05 in arrears? 5. If you give us a number to call you on HEENA PREMLALL....IT WOULD BE ****** NICE IF YOU ACTUALLY ANSWERED YOUR PHONE!!!! 6. I have tried at various times (8 times now) during the course of today (Wed 06/12) to call the number given and NOT ONCE has it been answered!!

Just another example of worthless service by Telkom in my opinion!!!

0
Replies (2)
GC
Gavin C's update19 Dec 2017, 11:26
Reviewer Update
I wrote the review on the 6th of December 2017 - the day I recieved the SMS. It has taken you almost TWO WEEKS to simply reply to it???? More ******* service......I have NO faith whatsoever that ANYTHING will be done about this!!!!
GC
Gavin C's update26 Dec 2017, 20:46
Reviewer Update
This is a PRE-PAID ACCOUNT.....NOT a post paid account so how on earth does it have an outstanding amount of R495.01????? Please explain to me how a PRE-PAID telephone number manages to be in arrears????