1 reviews | Active since Jul 2009
ZERO SERVICE FROM TELKOM
<p>LOGGED A SERVICE ERROR ON 22ND OCTOBER 2016.</p> <p> </p> <p>GOT A PROGRESS UPDATE ON 24TH OCTOBER 2016 SAYING THAT TELKOM IS AWARE OF A SERVICE FAULT.</p> <p> </p> <p>GOT ANOTHER PROGRESS UPDATE ON 25TH OCTOBER WITH THE SAME MESSAGE. AND THAT IS WHERE IT STOPPED.</p> <p>PHONED THEM VIA THEIR WEBSITE - THEY SAY THEY ARE BUSY WITH IT.</p> <p> </p> <p>IT IS NOW 9TH NOVEMBER AND NOT A WORD AGAIN FROM TELKOM. SERVICE HAS BEEN OUT SINCE 22ND OCTOBER AND ABSOLUTELY NOTHING DONE.</p> <p> </p> <p>WHAT A SCANDAL.</p>
Good day
Thank you for making contact with us. Please e-mail us at *** with your affected line number for our consultants to assist.
Please quote your reference in the subject line: AI***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Best regards,
Good day
Thank you for making contact with us. Please e-mail us at *** with your affected line number for our consultants to assist.
Please quote your reference in the subject line: AI***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Best regards,
Hello JohanL
As per our email correspondence, the fault was caused by 100 pair underground cables being damaged for 60M by an unknown party.
Due to the cables having to be replaced it unfortunately takes longer than a normal line fault to repair.
A escalation has been sent to management for a progress update and a possible estimated time of repair.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello JohanL
As per our email correspondence, the fault was caused by 100 pair underground cables being damaged for 60M by an unknown party.
Due to the cables having to be replaced it unfortunately takes longer than a normal line fault to repair.
A escalation has been sent to management for a progress update and a possible estimated time of repair.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hi Noleen
Got a sms on Friday 18th November 2016 with the text “Dear customer, please that that the network outage in your area has been resolved. Should a fault still exist on your service, please call 10210 (Residential) or 10217 (Business). Telkom”
Fault still exists. I cannot log a fault on your website because it says a current open fault exists.
How is it possible that 1 part of your company tells me the fault is resolved, but the other tells me an open fault still exits!??
I am really irritated that this has been outstanding since 22nd October and NOTHING has been done. I run 2 businesses from home – and Telkom couldn’t care less!!
Who do I escalate this to now?
Hi Noleen
Got a sms on Friday 18th November 2016 with the text “Dear customer, please that that the network outage in your area has been resolved. Should a fault still exist on your service, please call 10210 (Residential) or 10217 (Business). Telkom”
Fault still exists. I cannot log a fault on your website because it says a current open fault exists.
How is it possible that 1 part of your company tells me the fault is resolved, but the other tells me an open fault still exits!??
I am really irritated that this has been outstanding since 22nd October and NOTHING has been done. I run 2 businesses from home – and Telkom couldn’t care less!!
Who do I escalate this to now?
Yet again. No response from TELKOM.
It has now been more than a month without any service at home (telephone or wi-fi). And TELKOM is not doing ANYTHING.
A colleague of mine has a complete mobile TELKOM solution at home. Why does TELKOM not make the effort to try and resolve my issue? Why don't they phone and offer an alternative solution? Like a mobile solution?
Not ONE phone call received to date to apologise. NOTHING.
Yet again. No response from TELKOM.
It has now been more than a month without any service at home (telephone or wi-fi). And TELKOM is not doing ANYTHING.
A colleague of mine has a complete mobile TELKOM solution at home. Why does TELKOM not make the effort to try and resolve my issue? Why don't they phone and offer an alternative solution? Like a mobile solution?
Not ONE phone call received to date to apologise. NOTHING.
Still no response from Telkom.
Still no communication.
Zero service. No landline. No wi-fi. Yet they are still happy to bill me every month!!
A shocker!
And their call centre is too busy to answer calls! What a joke.
Have requested for my account to be closed.
Still no response from Telkom.
Still no communication.
Zero service. No landline. No wi-fi. Yet they are still happy to bill me every month!!
A shocker!
And their call centre is too busy to answer calls! What a joke.
Have requested for my account to be closed.