Zero Service from Telkom
<p>In February 2017 I transfered my Internet ADSL account from one line to another. Since then I have had possibly 1 day when I have been able to connect to the internet. At the same time, there have been numerous problems with the landline and at present I have been without any usable Telkom landline for about 2 weeks. I have repeatedly reported the fault and each time have requested that the technician call me on my Cell phone so that I can be sure to be there during his visit. So far I have had no results. Mostly the technicians say they have gone to the house and there has been no-one there to let them in and that there was no note on their job card to say they should phone first. On Tuesday I was called by a technician to say he was at the house and could not get in. I told him that I could not leave work at that time but would be able to take time of work on Thursday (today), so he arranged to meet me at 10.30. No surprise that he did not pitch up or phone. Is this an acceptable level of service because I am really tired of paying for a service that I cannot use because it is constantly faulty and Telkom appear to be uninterested in fixing it.</p>
Hello penny-elliott
Thank you for taking my call.
The complaint has been sent to the technician's managers for their attention and urgent assistance.
We currently awaiting feedback and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello penny-elliott
Thank you for taking my call.
The complaint has been sent to the technician's managers for their attention and urgent assistance.
We currently awaiting feedback and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Thank you but your action does not seem to have made the slightest difference to the service (or lack thereof) from Telkom. On Friday I received an sms from Telkom to say the fault would be attended to today between the hours of 7:30 and 16:00. It is now 3;26 and still no sign of the telkom Technician. What am I supposed to do to get my line fixed? and will I get a credit for all the days, weeks etc I have paid for a non-existant service?
Thank you but your action does not seem to have made the slightest difference to the service (or lack thereof) from Telkom. On Friday I received an sms from Telkom to say the fault would be attended to today between the hours of 7:30 and 16:00. It is now 3;26 and still no sign of the telkom Technician. What am I supposed to do to get my line fixed? and will I get a credit for all the days, weeks etc I have paid for a non-existant service?
Yesterday my dear 85 year old mum sat near the front door the entire day waiting for Telkom as per their arrangement. They did not pitch, I had no phone call, I was promised that Bennet, the manager at the call centre, would call me after he had spoken to the technician to tell me what was happening, but he didn;t bother either. I there anyone on the Telkom staff who cares enough about their customers to at least try and respond with a little service?
Yesterday my dear 85 year old mum sat near the front door the entire day waiting for Telkom as per their arrangement. They did not pitch, I had no phone call, I was promised that Bennet, the manager at the call centre, would call me after he had spoken to the technician to tell me what was happening, but he didn;t bother either. I there anyone on the Telkom staff who cares enough about their customers to at least try and respond with a little service?