Zero service for weeks

<p>My phone/ADSL line's been dead for over 3 weeks.</p> <p>I logged a fault via the website, which was closed without my service being restored (Ref 1172CRK150217).</p> <p>The twitter support team said they would provide feedback, which they never did.</p> <p>A repeat fault was logged telephonically, with an "urgency" assigned to it (Ref ********** 29).</p> <p>After a few days and no progress, I tweeted at them, only to receive another generic response promising feedback which I'm still waiting for.</p> <p>I can't wait to drop this useless carrier and move over to VUMA fibre.</p>