ZERO SERVICE DELIVERY

Telkom is the worst service provider I’ve ever dealt with. There have been way too many outages and each time I report a fault, I need to call in once it starts working again, which takes more of my time. I work from home and can not afford to do this during working hours anymore. I need to cancel this contract. Your call centre is not helpful at all. I went into your store yesterday and spoke to the first helpful person at Telkom thus far, his name is Edwin. I completed my cancelation form but didn’t have my ID with me so I emailed him today. I wouldn’t know if it was received or not. I called the call centre again and they’re not able to help. I will not be paying a cancelation fee/penalty for a service that I’m not even getting. Please look into this and kindly get back to me. The number in question is ********** 675