Zero service, charged for 200Mb/s but getting 20Mb/s

0 Stars. Knysna branch. Requested and paid for increase in Telkom line speed. Almost a whole month has passed without any increase in speed (although the higher amount was charged on the account immediately). Sales says everything is fine on their side, Technical says everything is fine on their side - all hardware working perfectly. No-one is taking any ownership of getting this fixed. Names involved are: 0 Stars. Knysna branch. Requested and paid for increase in Telkom Fiber line speed. Almost a whole month has passed without any increase in speed (although the higher amount was charged on the account immediately). Sales says everything is fine on their side, Technical says everything is fine on their side - all hardware working perfectly. No-one is taking any ownership of getting this fixed. Names involved are: 0 Stars. Knysna branch. Requested and paid for increase in Telkom Fiber line speed. Almost a whole month has passed without any increase in speed (although the higher amount was charged on the account immediately). Sales says everything is fine on their side, Technical says everything is fine on their side - all hardware working perfectly. No-one is taking any ownership of getting this fixed. Siphokazi Duntsula is the latest involved and refuses to escalate the case despite being told that the actions he has tried are the same as the previous 4 consultants.