Zero service

<p>I received a Telkom adverti*****t for their new Fibre product. As Telkom have recently installed fibre in my neighbourhood I app**** for this online and the response SMS promised a call-back within 48 hours. This eventually happened weeks later. During the call the application was completed and I was promised that the installation team woulc contact me within 3 days. It is now 2 months later and no one has contacted me. I have in the meantime sent an email follow up again with no response. I wonder if Telkom is interested at all in getting new revenue? Why do they bother advertising and promise certain service levels if they actually do not even bother to respond? </p>