FM
Fabian M
1 reviews | Active since Jun 2012
11 May 2017, 11:04
Zero Service
<p>I have historically had no issues with them in terms of an LTE contract I have with them. I ordered a Fibre contract with Telkom and this is where everything went "left". Everything is approved with the deposit paid...but there is zero installation or follow up regarding said installation. I called the helpdesk (10213) and spoke to Andile. I held on for +-10 minutes while he checked the system...everything was confirmed in order...he then transferred me to an INTERNAL HELPDESK for technicians to "HELP" but how am I supposed to input a employee number! The call was cut off... Come on Telkom, represent yourselves and the state better!!!! This is simply atrocious! Address this please!</p>
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Telkom's replyOfficial
11 May 2017, 13:33Hello sirfdm
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply11 May 2017, 13:33
Official
Hello sirfdm
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
FM
Fabian M's updateReviewer Update
13 Jun 2017, 19:20Noleen/Telkom Social Media Team,
Exactly a month has elapsed and the "infrastructure" was installed yesterday but, annoyingly, the line is not active and a call was logged by the technicians. Kindly expedite this matter given the unacceptable levels of overall delivery.
FM
Fabian M's update13 Jun 2017, 19:20
Reviewer Update
Noleen/Telkom Social Media Team,
Exactly a month has elapsed and the "infrastructure" was installed yesterday but, annoyingly, the line is not active and a call was logged by the technicians. Kindly expedite this matter given the unacceptable levels of overall delivery.