Zero Service!

<p>I have a wireless Telkom Connection for my office in town. I've actually had good service from Telkom since getting it March last year. Yesterday out of the blue I could not receive any emails on my desktop or laptop at work, my PA could do no work at all and me neither. I phoned Telkom to log a problem was assisted to do various things: swithching the router on and off, reset to factory settings etc and still no mails coming in, I can send though! I was also advised due to me not running a Telkom email my problem is with my IT and my Domain, which was tested and confirmed no fault at all! I was also advised that they cant help me as I dont have a Telkom email! After numerous calls I got a reference number and was informed turn around time is 72 hours! I work with the public, and my clients expect prompt service from me all the time and I pride myself at good service. So this morning I phoned Telkom once again with no technical assistance only to be advised wait for 72 hours! I had to utilise a 3G connection from Cell C to get my emails delivered to me. Telkom missing in action and resolution. I spend 3 hours with teamviewer and my IT to try and get a resolution, still no luck, I need Telkom and Telkom has passed away or something! How do I find help on this???</p>