Zero Service

We have a business ADSL line with Telkom, which carries a guaranteed 48hr response time. We are going on 3 weeks with no phone line, costing us thousands of rands in downtime. We are literally calling in the complaint every day. At first we were told the fault is being attended to. Then we were told the technician was not working on the fault, and never had been. Then the story changed to the technician who was attending to the call no longer works for Telkom. The next day when we called, we were told the problem has been logged as closed. We have spoken to supposed managers, still no action. Still no line. Still no business. At this point, over 180 cell phone minutes have been spent on Telkom. 3 weeks later we sit. Gatvol.