Zero response to urgent line fault
<p>Close on 48 Hours ago I reported a line fault and have not had so much as a follow up call from them.</p> <p>The line is used for business which is suffering, due to the line being completely dead.</p> <p>The guy who helped me on Telkom online Chat, was able to test the line and said that from his side he could see that the line is completely dead.</p> <p> </p> <p>***</p> <p>Telkom please follow up on this.</p> <p> </p> <p>The year has just started and the we have a backlog of work to do from the festive season, we have no functional telephone or ADSL lines.</p> <p> </p> <p> </p>
Going on a week and half with no internet connection or telephone connection at all, yet we are expected to pay for this service?!
If this is the "outstanding " service we recieve when it is considered an URGENT matter, I would love to know what service long standing, well paying clients receive.
We have not had a technician come to the premesis, we haven't even had a technician contact us.
The only thing that giving your client an additional reference hels with is them losing their temper sooner.
So to avoid that please send a technician to the premesis ASAP.
Going on a week and half with no internet connection or telephone connection at all, yet we are expected to pay for this service?!
If this is the "outstanding " service we recieve when it is considered an URGENT matter, I would love to know what service long standing, well paying clients receive.
We have not had a technician come to the premesis, we haven't even had a technician contact us.
The only thing that giving your client an additional reference hels with is them losing their temper sooner.
So to avoid that please send a technician to the premesis ASAP.