Zero response to fault report

What happened? Absolutely nothing!<br> <br> My Telkom landline and ADSL line stopped working on the 18th of September. I reported the fault to Telkom on the 21st of September through their pinnacle contact center (which headlines \where your service inquiry is our priority") and they assured me that the problem would be handed over to a technician and resolved within 2-4 working days. Since then nothing has been done to resolve the issue. I have phoned numerous times to inquire about the progress on the fault"