ZERO response from TELKOM since the 15th MARCH 2018 - Request to cancel a fax line

My elderly father logged a "Consumer Contract and Service Cancellation/Retention Request Form" to Telkom in March 2018 to cancel a fax line.

He has received ZERO feedback about this, while Telkom continue to debit him R200 a month for a fax line that is never used, hence the cancellation request.

This cancellation was logged to ********** on the 15th March 2018 at 15:38pm.

I have no idea how people accept this kind of customer service. My elderly parents who follow the process never come right, and the people who need the money the most never get it. *******ion and bad customer service. is what i call it.