WM
William M
1 reviews | Active since Mar 2009
05 Oct 2017, 15:15
Zero Response for Cancellation Query
I took up a Telkom LTE contract through Mondo a few years ago. As circumstances change, we had an opportunity to study overseas for two years and would therefore no longer be able to use the LTE service. Mondo instructed me to contact Telkom in this regard. I phoned their 10210 (or whatever) service and they instructed me to send an email as "cancellations only work via email".
I sent an email on 25 August 2017 and another followup on 19 September 2017 and STILL have not received any form of response. None whatsoever. Not even a confirmation of receipt.
How do I cancel this contract!? I intended to do this before leaving SA, but now I'm sitting in another country and have to pay for a service that is essentially collecting dust. Can ANYBODY please just contact me so I can make an arrangement to get rid of this? I'd rather pay some sort of cancellation penalty than to pay R800+ every month for something that's not even being used!
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Replies (3)
Telkom's replyOfficial
13 Oct 2017, 10:32Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply13 Oct 2017, 10:32
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
WM
William M's updateReviewer Update
16 Oct 2017, 23:17Hi Moenieb
Thank you for the feedback, but I still have not heard anything in this regard. Where can I track the status of the reference number you sent? The website "https://apps.telkom.co.za/track" simply states: "We could not find any faults in our system with reference number: ******".
What is happening with this request?
WM
William M's update16 Oct 2017, 23:17
Reviewer Update
Hi Moenieb
Thank you for the feedback, but I still have not heard anything in this regard. Where can I track the status of the reference number you sent? The website "https://apps.telkom.co.za/track" simply states: "We could not find any faults in our system with reference number: ******".
What is happening with this request?
WM
William M's updateReviewer Update
26 Oct 2017, 15:16It's been two weeks now and I haven't heard a single thing! How can this be escalated and two whom?
WM
William M's update26 Oct 2017, 15:16
Reviewer Update
It's been two weeks now and I haven't heard a single thing! How can this be escalated and two whom?