ZERO PROGRESS ON FAULT REPORTED 10 DAYS AGO

I reported a fault on my business line on the morning of 2 November 2015. Reference number 73crz021115. Telephone number ***. This is a business line to which my speed point machine is linked.I have called TELKOM every single day since then and sometimes twice a day. There has been zero progress made on the fault logged. I have escalated the issue and spoken to Nandi a supervisor, who is still to call me back with feedback. Today 11 November 2015, I am still at the same point that that I was on 2 November 2015. ZERO PROGRESS ON FAULT LOGGED. We are a small business, battling in a failing economy, I lose business every single day because of this faulty line. CAN SOMEONE FROM TELKOM PLEASE LET ME KNOW WHATS HAPPENING AND RESOLVE THIS ISSUE ASAP.