MC
Matthew Campbell-Codner

1 reviews | Active since Feb 2019

14 Feb 2019, 12:35

ZERO INTERNET, ZERO SERVICE, ZERO COMMUNICATION (IRONIC FOR A TELECOMMUNICATIONS COMPANY)

I have been having no DSL Sync on my ADSL 4MB UNCAPPED SERVICE from Telkom Since the 6th of February 2019. I have logged numerous faults and phoned almost everyday for an update. I was called by a technician on the 10th of February to inform me that the line was running at 3mb and not 4mb, of which he said he had fixed this. When I got home I had no internet, He went on to tell me he would phone me tomorrow (Sunday) to come and have a look my side and test the cables by me. I sent him a whatsapp on the number he phoned me to let him know i would be available for him throughout the day, of which he never cam back to me. I phoned the technician on Monday, where he told me that he had phoned me on Sunday, but I never answered as he was waiting at the petrol station for me. (I have no phone records of him phoning me)- he said he would check if he did not phone the wrong number, I have yet to hear from him. On the first incident the dsl sync would stop working around 12 o clock each day, whereby I would be forced to phone in and get them to resync the "port". This happened for the next 3 days. On Monday the 11th however this process did not correct the issue. The issue was then escalated. Each time I have phoned in they tell me the technician is working on this issue "remotely". They continue to add notes to get the technician to phone me. This has be ongoing for 8 days. To continue, I would like to be reimbursed for the days of service I have not had! VERY VERY DISSATISFIED CUSTOMER.

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