Zero feedback on fault for dead line

<p>We've logged a call last week Monday 27th of March that our landline is dead. We've received a sms with a reference number & no feedback since.</p> <p> </p> <p>It's been a week no and only response is that they've added another message to my fault and that there is a cable problem that someone is suppose to look at. </p> <p> </p> <p>We've found it impossible to phone their customer care centre if you don't phone from a Telkom line. The only way to get hold of someone was through their internet connect. Then the person on the other side tells me to phone a number from a Telkom line to temporarily divert my phone to another number after I told her my landline is dead and I don't have access to a Telkom line.</p> <p> </p> <p>No updates or nothing received. Not even a message to let us know you are still busy on the problem and haven't forgotten about my fault. This is surely no way to treat your customers</p> <p> </p> <p> </p>