Zero feedback after 3 weeks with no ADSL or landline

In early October cables were ****** in the Brackenhurst Gauteng area. I do appreciate that Telkom cannot control this. What Telkom CAN do is keep their customers updated as to what the plan of action is and when the services expect to be restored. Other than text messages indicating that the matter is being investigated, nothing further via any channel. I work from home. Thus far this has cost me R2000+ in data purchases from MTN. Very frustrating. PLEASE can I have an indication of timeframes until resolution?