Zero feeback from Telkom

Phone number: *** I upgraded my phone early 13 November 2019. A IPhone was part of the upgrade. The phone was dispatched via Courier It. Waybill thd***2 Telkom order ***A. Telkom requested that I gave the courier company 7 days for delivery. On 20 November I enquired from Courier It when the delivery will take place. They could not locate the phone and confirmed that it was ****** on 22 November. I then immediately informed Telkom via online query email address that the phone was ******. Mhlungu Nozipho from the online query sales support team emailed me that they will speak to courier and revert with feedback. Up to today 27/11/2019 I have not received any communication from Telkom. I contacted the online chat support function on 26/11/2019. Tshepiso Laurent Gagathiba was the agent. Tshepiso told me that she would get feedback for me by close of business 26/11/2019 as “nothing was showing on my profile” meaning nothing has been done to replace the phone. No feedback received on 26/11/2019 as promised. Tshepiso called me this morning and told me that she has not yet received feedback from the sales team. If Telkom own support team can’t get feedback from their sales team what chance do I stand to get any feedback! Tshepiso then gave me email address for sell direct/ *** to call. I called them and they said they don’t have my ID on record. I’m being send from pillar to post and no one can assist. I need this issue resolved today! If not I’m cancelling all my Telkom contracts.