ZERO CUSTOMER SERVICE FROM TELKOM, ZERO RESPONSE

I refer to my previous report whereby I completed a cancellation form at Hemingways Telkom branch, yet my contract was never cancelled. The report was responded to by an individual supplying reference number SM199693. Since then I have heard nothing and that was on the 11 Feb 2016.<br> I contacted the call centre and the gentleman I spoke to, told me that according to the records under my case number *** dated 05/02/2016, I told the person who contacted me that I had changed my mind and was no longer cancelling the contract!!!! There was no telephone call and most certainly no conversation of this sort ever took place!!!! The gentleman then told me he would credit my account with the amount in question, but that the contract still had to go to the cancellations department for cancellation. Then once again, heard nothing. Today I get an SMS to say my services have been suspended due to non-payment!!!! I have a dr order in place and it is you, Telkom that is at fault. IS THIS HOW YOU TREAT GOOD LOYAL CUSTOMERS???? By the way, when contacting the call centre, they told me my case had been resolved??? REALLY?????? HOW WAS THIS RESOLVED????