Zero customer service from Telkom

Good day

After a tele marketing call in 2021 I requested a fibre connection at my business. I received a router and went to the Telkom shop in Centurion where it was activated. Back at my school I saw that the router’s connection doesn’t fit the fibre connection. I took photos of both connections and went back to the shop. They also confirmed that there is a problem and that they will arrange for a technician to assist me.

Nobody contacted me or came to fix the problem.

After a while I went back to the shop to cancel everything, but was told that I could not cancel the lines as there is a dispute locked.

Every time I went there I asked for a reference number but was told that they do not give reference numbers unless a technician is involved. Something I’ve been asking from the start!!

The last time that I went to the shop I was promised by Gladys Gumede, a manager, that she will look into the matter and try and resolve it.

I never heard from her.

Then I received an email from an attorney firm stating that they are going to prosecute me if I do not pay my outstanding account. When phoning them and explaining the situation, they asked me to send them a letter with the information so that they could give it to Telkom. I did that and till today got no response from Telkom.

For months I heard nothing from them and then suddenly about a month ago I received messages on my phone of final demand for an outstanding amount. Then on Tuesday 8 August 2023 I received a message: Notice of adverse listing.

I will gladly pay the outstanding fees if I had used the line even one time. But to ask me to pay for the incompetence of Telkom in this matter and then being black listed, is unfair.

Telkom need to prove that the line has been used. They failed me as customer with zero service from their side. They are welcome to come and collect the useless router.

Regards

Elma Pretorius