Zero customer service

Really appalling customer service - if you can even call it service! We requested rewiring of our ADSL line weeks ago. No reference number received and we keep being told the technicians will come to fix it. Yesterday the line got cut and we logged a fault. Technician shows up at 15h and at 16h (don't ask me what he did in that hour) says chaila time without fixing the issue. Today another technician shows up and simply says we need to order rewiring and ups and leaves. On hold with the call centre for 30 mins and no answer. WHAT ARE WE PAYING YOU FOR??