Zero customer service.

Knowing I was planning to emigrate at the end of May I app**** for a cancellation of my Telkom line a couple of months prior - i did so at the Rosebank branch. I was told everything was in order and went about my business. A few weeks ago I receive a message telling me my account was suspended due to non payment which made me wonder why it had still been active all this time. <br> <br> I went onto their website and submitted a query which was not responded to and today I called their accounts department which told me that a cancellation request wasn't noted on my profile. They then transferred me to the Cancellation department where I was on hold for 20 minutes till 5pm - clearly their cut off time. <br> <br> I find it frustrating to have to be making a call from a foreign country and being on hold with no assistance for something I had been so proactive about. After many years being on Telkom (from 8ta days to an ADSL line) to be so badly mistreated by careless and lax customer care people.