ZERO CUSTOMER SERVICE!

I have given notice for the termination of one of my Telkom Mobile contracts on the 21st of March 2016. One and a half months later and well over the 21-day turn around time required, I am still waiting to be contacted by Telkom's Cancellations department. Since the 14th of ApriI 2016, I have made numerous calls to their call center to follow-up on my request and all I get told is that they are escalating the matter and still I await resolution. Two of their call center managers, have supposedly escalated the matter, however, from the total lack of communication I have received, I highly doubt this occurred. Even a trip into their Clearwater Mall Store, proved to be unsuccessful. Again I was informed, this would be escalated and still NO CONTACT! To further compound matters, there is NO means for which a customer can call / contact the cancellation department to follow-up on the request. The customer is at the mercy of the company during the process of terminating a service. I find this service totally unacceptable and inexcusable. I will definitely not recommend services from such companies, whom place very little emphasis on customer service and satisfaction. It is a surprise, that such behavior still exists in such a competitive industry. Maybe, some companies will never change OLD HABITATS.