JM
Jonti M

1 reviews | Active since Dec 2011

16 Nov 2015, 13:41

ZERO CUSTOMER SERVICE

So after being promised that they would come back to me and confirm that i have cancelled and will no longer be billed for a futurehood product that had no signal. I still have not heard from anybody. And they are still billing me. The service is So bad. They simply don't give a f#$%k. They want to take your money for products that don't work. But they wont give you ANY service. Stay as far away from Telkom as possible. You will regret being a customer of theirs for the rest of your life. I can honestly say about telkom that the right hand has no idea what the left hand is doing. And the left hand is picking its nose. Sad. Very sad. You cant even get through to customer service.

0
Replies (1)
Telkom
Telkom's reply16 Nov 2015, 15:08
Official
Hello jontimay,


Thank you for making contact with us again.

Please accept our humblest apologies for the delay in our responses and the subsequent frustrations you have experienced.

Your query has been escalated to management for urgent attention.

Your reference number remains: SM152854

Regards
Narriman Lalla
Telkom Social Media Team