JW
Jess W

1 reviews | Active since Jan 2017

20 Jan 2017, 12:05

ZERO Coverage and THEFT

<p>I don't know how many people I have to speak to in order for my case to be attended to. I recently moved and where I live there is zero Telkom Mobile coverage. I went into one of your stores and they checked on their system, and according to your system there is coverage. (So, if I had to open up the contract while residing in my current place, I would have opened up the contract for absolutely no reason at all). A case was opened up on the 11th Jan, I specifically requested to not be called after 6pm as I would not be able to receive a call due to no coverage at home. What do they do? Call me after 6pm on the 13th Jan. Nobody has bothered to call me again since. I am paying almost R1000 a month for this contract and get absolutely no use out of it whatsoever unless connected to wifi at my workplace. WHAT AM I PAYING FOR? This is ****ing poor service and theft! The only other option I was given when speaking to your consultants was to cancel my contract, while still actually paying for it! I was also told someone will only be able to come and extend covereage while I am at home during office hours. How is this supposed to happen if I work? There is literally no solution to this problem. The only thing you seem to be good at is transferring me to the next person who cant help me!</p>

0
Replies (5)
Telkom
Telkom's reply21 Jan 2017, 09:14
Official

Good Day,

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

JW
Jess W's update23 Jan 2017, 18:09
Reviewer Update

If no one from the relevant department calls me by COB tomorrow, I am cancelling my contract and I will NOT be charged anything.

Telkom
Telkom's reply24 Jan 2017, 14:57
Official

Good day Jess,

Please note that your query has been logged with our Network Team for further investigation.

Feedback and updates will be provided within 7-21 working days.

Your reference number is ***9.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,

JW
Jess W's update24 Jan 2017, 15:06
Reviewer Update

So it takes you 7 to 21 working days just to get feedback? How long does it require you to resolve a problem? Supply me with your HR contact details please, otherwise I am taking this further.

IT DOES NOT TAKE A ROCKET SCIENTIST TO DRIVE TO MY AREA AND ADD EXTENDED COVERAGE. You ****ing *********** ****s!

JW
Jess W's update24 Mar 2017, 13:25
Reviewer Update

I am still awaiting feedback??