zero confidence

The worst thing I have ever done to myself is to take up a cellphone contract with Telkom. As if things couldn't get any worse, I unfortunately lost my phone on the 26th of September. I have submitted everything which was requested from me, but still had to call in just to REMIND you that I still haven't received a claim number. I called in to ask about the process of getting a sim swap because I need my number, an agent then told me that I can just walk in to any Telkom store and get a sim swap free of charge. I just got back from Telkom Sandton City for a sim swap so I can at least have my number back again and guess what...R35 charged for my sim swap! This doesn't surprise me anymore because this is what I am used to from Telkom..someone tells you this but its actually the opposite or I hear 5 different stories from people who work for the same company. Im using a phone worth R149 just so I can be reachable at the moment but paying R720+ everymonth for a phone + insurance. I dont have access to my e-mails, I can't use my banking app, iv'e missed out on bank notifications, I missed important phone calls, I couldn't send money using my app. If its not being given the incorrect information by your agents, its being billed on the incorrect date, last time my line got suspended because of incorrect information by one of your agents. I really don't know what to do anymore honestly.