Zero Communication and 5 Missed installation appointments

Dear Telkom, I've tried being nice for 2 months

I ordered ADSL on the 15th on November for our new house, told the lady we're moving in the 1rst of December and would like the internet to be in by then, she said no problem.

2 weeks went by, No Communication. Eventually I phone to ask whats up only to find out i need to go pay R700 for the installation, Did that the same day, after 3 phone calls to Telkom I finally get an installation date for the 8th of December. I take leave for the day so Telkom can come install my internet(that I needed for work from home over the holidays, also stated a few times on the phone I need internet by the 22nd)

The 8th of December came and went, no communications from anyone.... On the 9th i phoned the call center to find out whats up. they apologized and said they have escalated the matted for me and the escalation department will sort it out and make sure the technician will not miss the next appointment

The next week I phone almost everyday to get a new appointment and Thursday the guy on the phone tells me there is an appointment for the 15th of December. I get my sister to take leave and stay at home for telkom to come, yet again no one even phoned.

The next week I get an appointment for the 18th of December, no one pitches On the 19th(without an appointment) the technician rocks up at our house and starts the installation, told my sister he will be back later to finish(never came back, also never called)

Then I finally get hold of someone and they give me another appointment for that week after Christmas(Cant remember the exact day), My mom stayed home, no one pitched.....

Get another appointment for the 3rd of January, No one pitched, when I phoned in the lady said all the technicians are one leave( But yet someone made an appointment with me?)

Last week Thursday/Friday I called in again and someone told me my appointment is for today... but I need to call in today and just follow up....don't get why no one calls me but every time I need to call in

Spoke to a lady on the phone 30 minutes ago, she gave me a new escalation number and wanted to issue me a new installation date, why cant you just keep with your promises?

If my internet is not in by the end of the week I want my installation fee back please Telkom, This has been the most horrible experience I've ever had in regards to customer service

Escalation Number: **********