Zero communication

I logged a call for downed internet service. Having learned from my previous experience with the exact same problem, I also called, and was told that the fault would be actioned within 48 hours. I called again 2 days later, only to hear an automated message about a bulk fault in my area. Imagine my surprise that Telkom, a COMMUNICATIONS COMPANY, had failed to communicate this to their affected customers. After waiting 15mins for my call to be answered, the consultant could tell me no more than that my fault was being assessed and that someone would contact me within 24 hours. I called again the next day, since again Telkom failed to deliver. Another 20min wait. <br> This time the consultant offered to escalate my fault and told me that a manager in my area would contact me within 24 hours. Didn't happen. <br> I finally did precisely what I did the previous time I had to endure this. I called again, and after waiting another 15mins, insisted on speaking to a supervisor.<br> Danny, from the Sunninghill call centre, finally did what no-one else at Telkom knows how to do: HE MADE AN EFFORT TO FIND OUT WHAT THE PROBLEM WAS AND THEN CALLED ME BACK TO ACTUALLY COMMUNICATE THE INFORMATION TO ME.