Zero Care from Telkom

I'm sooo disappointed at the service I'm receiving at telkom I took their LET deal and have been paying n getting good service, I then got 3 Months free of Prime videos and when I tried to cancel it didn't allow on amazon tried to do it on the telkom app it didn't go thru, called in and I was told it's not part of my bill and it's not showing an active subscription and indeed on the 15th of January 2025 I paid my normal subscription then now in February my subscription is including this prime video Amount, I call them to be assisted with cancellation they advising it's also not allowing them to cancel as it shows that someone had made a cancellation for the 6th of March but I'm still liable to pay now because it's active. So right now I have to pay R80 for a subscription I'm not using and thy will still charge me R200 for a debit order that bounced becouse of their incompetence. I got an agent who had no care in the world n took her own time I had to ask her to open a case on this matter becouse she is explaining how subscription works which is something I know already. After 30 minutes she gives me a case number becouse I refused to hang up Case ***7 her name is CHOLA NDLOVU.... I NEED THIS SUBSCRIPTION REMOVED ASAP ASI HAVE BEEN TRYING TO HAVE IT REMOVED WITH NO LUCK AND I WILL NOT PAY FOR SOMETHING I'M NOT USING