Zero Business Knowledge

Please could you direct me to the correct channel to have this corrected.

I have logged case Nr. ***9 and Nr ***8 Nr ***6 which are all closed.

We had Fibre installed late May and never received an invoice when we quired this we were advised it will be emailed to us. We have been following up since then.

The incorrect premium package was allocated to us and not the special of R399 per month.

Our invoice attached is incorrect and we would like this fixed as soon as possible so that we can pay what is due. As they are charging me interest which is not our fault.

My wife has had Telkom for maybe 10 years plus and have never missed a payment before as it's done via debit order. I would appreciate someone actually looking into that, both herself and me work from home and need internet.

We have been very accommodating to the process and time it takes Telkom to resolve the issue. But nobody has taken ownership to resolve this.

If Telkom can't correct this by the end of the week, could you please advise how do we cancel and have Telkom collect the router and we will go with a service provider who will provide efficient services.

I have logged a pending case with the Ombudsman as this is now affecting our credit profile with Trans Union. Nobody takes ownership and no email address and the walk in stores provide ZERO help.

I await your feedback.

Kind Regards Wesley ***