SS
Shuaib S

1 reviews | Active since Oct 2015

08 May 2016, 16:02

Zero attempt to solve problem for over 12 months

<p>I moved out of a residence and subsequetly called Telkom to say that I would like to cancel the line (Around Feb'15). I continued to receive emails on a monthly basis with an ever increasing overdue amount. This was followed by a phonecall by a representative from Telkom asking about the outstanding amount. I explained the situation to her and the call ended with her emailing me a detailed account of the outstanding amount. I thereafter went to a Telkom store to report a fault telling them that I had moved out of that residence and that I canceled the line and therefore cannot be held responsible for the additional amount. A couple of months later, I received another call from NICS. Also received an SMS with ***. I followed this up with them and again logged another fault with Telkom. This time it was at the Overport City branch. I did NOT receive an SMS confirming that the fault had been logged. I informed the person assisting me and she assured me that it has been logged and that someone will contact me with regards to this matter. I received no phone call. I thought that all had been sorted out. I then receive an SMS from P&amp;P Attorneys stating that I owe the <strong>R1927.80. </strong>If it is not paid, further interest and fees will be added on. ***. I contacted them and once again explained the scenario and was told to log a fault once again.. This is geting out of hand and I cannot apply for another line because of this problem..</p>

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Replies (1)
Telkom
Telkom's reply08 May 2016, 16:20
Official

Hello sy_user1 

Thank you for making contact with us. 

This response serves as confirmation that your query has been received. We have tasked our team to investigate and provide feedback as soon as possible. Contact will be made should we require any information. 

Please contact us via email: *** for any further queries. 

Your ***. 

Regards

Hazel

Telkom Social Media Team