Zero Assistance
<p>Despite numerous complaints and promises to be assisted I have not been assisted by Telkom.</p> <p>I have dealt with senior customer care consultants with no assistance.</p> <p>Telkom is in breach of their contract and all I need now is for them to assist me with urgent cancelation.</p> <p>They seem to be unable to do that. I don't mind returning the rooter to their nearest branch and I need deductions to stop immediately. </p> <p>I have really received the most horrific possible service from them.</p> <p> </p>
Helpful (0)
Replies (5)0
Replies (5)'s updateReviewer Update
15 Mar 2017, 11:41I have submitted my cancelation forms please assist in urgently processing this request.
's update15 Mar 2017, 11:41
Reviewer Update
I have submitted my cancelation forms please assist in urgently processing this request.
Telkom's replyOfficial
15 Mar 2017, 12:42Hello sabeeha-moolla
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply15 Mar 2017, 12:42
Official
Hello sabeeha-moolla
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
's updateReviewer Update
15 Mar 2017, 13:31@ Telkom i have received so many of these automated respones which has never materialised into and form of assistance. As i said all i need help with is cancelation and i really hope that from yourside it can be carried out with some efficency.
's update15 Mar 2017, 13:31
Reviewer Update
@ Telkom i have received so many of these automated respones which has never materialised into and form of assistance. As i said all i need help with is cancelation and i really hope that from yourside it can be carried out with some efficency.
Telkom's replyOfficial
16 Mar 2017, 11:54Good Morning,
Thank you for making contact with us.
Please be assured that we have sent your query to the cancellations Team for further assistance, they will be in contact with you.
Your reference number: ***9
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply16 Mar 2017, 11:54
Official
Good Morning,
Thank you for making contact with us.
Please be assured that we have sent your query to the cancellations Team for further assistance, they will be in contact with you.
Your reference number: ***9
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
's updateReviewer Update
17 Mar 2017, 14:31@telkom and launa
Hi
Your guys poor service continues to frustrate me and has left me in tears. You have arranged for someone to call me Mpho Kambul. This lady had no knowledge of my complaint whatsoever and actually said that I will be liable for a cancelation fee. I have detailed in my email why I will not pay a cancelation fee as breach is from your side but I am still getting highly frustrating calls and emails requesting the mobile number when I indicated it's for a rooter. Please advise if it's possible for you to get someone who knows the history of mu complaint to call me and please see if you can escalate cancelation as even in cancelation your offices display no customer service.
I can not deal with a company that has me begging for assistance and leaving me in tears...
I have indicated that I can not trust in your future deliverables and I beg for assistance with cancelation
Kind regards
's update17 Mar 2017, 14:31
Reviewer Update
@telkom and launa
Hi
Your guys poor service continues to frustrate me and has left me in tears. You have arranged for someone to call me Mpho Kambul. This lady had no knowledge of my complaint whatsoever and actually said that I will be liable for a cancelation fee. I have detailed in my email why I will not pay a cancelation fee as breach is from your side but I am still getting highly frustrating calls and emails requesting the mobile number when I indicated it's for a rooter. Please advise if it's possible for you to get someone who knows the history of mu complaint to call me and please see if you can escalate cancelation as even in cancelation your offices display no customer service.
I can not deal with a company that has me begging for assistance and leaving me in tears...
I have indicated that I can not trust in your future deliverables and I beg for assistance with cancelation
Kind regards