Z3 Blackberry sent in for repairs at telkom

My Blackberry Z3 was dropped of at telkom westwood mall in Durban on the 26th of April 2015. Up to date I have not received my Cell back. I have called the store and spoken to a different person everytime, as always the person i spoke to previously was not available and would not return my calls. They cannot give me answers as to were my phone is. I have spoken to the manager but he has a don't car attitude and does not return calls. This is the first and last time i will ever take a contact or deal with telkom. the staff are useless as well as the management. I called the Telkom call centre and everytime i call them its a different story, first they said my phone was dispatched on the 26th of may back to telkom Westwood mall. second they say my phone is at the store. today i call they say my phone was dispatched on the 1st of June and will be in the store tomorrow. I am fed up of TELKOM AND THEY NONSENSE. To top it of my phone is only 7 months old when it went off and refused to cum back on. I the customer must pay for the courier which is nonsense because no other cell company charges the customer and further more they take too long to repair and respond to customer.