<p>I've been a Telkom mobile prepaid client for a whole now. While I like the convenience it sometimes comes with (I like the double the value I always get when I recharge and I absolutely love the notification of my session being paused upon the depletion of my data,the reason I left my previous provider in the first place. I also love how competitively priced the data bundles are), I am not entirely pleased with the connectivity. I just can't seem to get connected! If I'm not missing calls,I am struggling to connect to the Internet. As a result,I've had to divert my voice calls to my other phone. But that still doesn't resolve everything data. And,honestly, nothing annoys me quite like slow connection. Just to log this complaint,I struggled. I wanted to watch a video, gave up, decided to lodge a complaint on the Telkom website,encountered even slower Internet and couldn't find the link, gave up,went back to the video,again gave up and decided to give it all up,invest what little patience I had in waiting for the Hellopeter page to load. </p> <p>Now,as I mentioned before,I used to be with a different provider and,for all their faults,down Internet was not one of them. While I'd very much rather be with Telkom,I was not excommunicated by my previous provider. Nor am I banished. Should it be that my request for a better connection is too much to ask of Telkom and I thus be informed, by all means,I am willing to stick my tail between my hind legs and make dust. I would very much rather pay more and know I will get service than pay less and be stuck with 2 Gigs that can't even lodge a complaint.</p> <p>Hoping for an amicable solution,</p> <p> </p>
HI rector-hlongwane
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
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Regards
Keagan
Telkom Social Media Team
Best regards,
HI rector-hlongwane
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Good day Rector,
Please privately reply and provide the below information for our Technical team to further assist.
Affected number:
Contact Number:
Full Residential Address:
Device:
Time of day problem occurs (if not all the time):
When did the problem start:
Regards,
Busi
Telkom Social Media Team
Best regards,
Good day Rector,
Please privately reply and provide the below information for our Technical team to further assist.
Affected number:
Contact Number:
Full Residential Address:
Device:
Time of day problem occurs (if not all the time):
When did the problem start:
Regards,
Busi
Telkom Social Media Team
Best regards,
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