Your xds verification system sucks

Telkom arrrgghhh!!!!!! I have an existing contract and decided to take out another contract. I tried the online application and everytime halfway through the application I get told the system is down,that lasted for 2 weeks. I get told they will call me back the next day however they don't. I then went to the store on Wednesday 01/03 and did the application in 10 mins. However I did not have my ID and proof of address, I was told to bring it the next day 02/03 and I CAN JUST COLLECT MY PHONE, EVERYTHING WAS SORTED!! I signed electronically a contract and then left. When I returned the next day to collect my phone with my ID and proof of address.. My xds profile was blocked... They could not issue the phone because the security questions could not be answered.(it was blocked because those questions are so stupid and vague...) I WAS then told they would contact me today. NOTHING HAS HAPPENED... NO CALLS NADA!! I ON THE OTHER HAND HAVE PHONED 10213, ********** , ********** and ********** more than 20 times..not a single one of these calls did I speak to a human being... But instead I waited up to 20 minutes per call.... Really now??!!!! Can somebody just answer the stupid phone and help me!!!