Your Staff need training, nobody knows anything !!

in December i called Telkom mobile & spoke to a gentleman & asked him to change my debit date to the 20th of every month starting in December, he said it was done. December 20th they didnt debit, January 20th they still did not debit, i then noticed that my lines were suspended and i called to ask why and a lady told me there was a system error which caused them to go into my account late and they took half of the amount owed to them, i then asked how much would be debited on the next debit, she repeatedly said R984.00 Plus February's instalment which will then make up R1550, this amount will be debited in march, came march 20th they still didn't debit till the 26th where R1550 was taken but my lines are still off. i called again yesterday 29/03/2015 to enquire when my lines will be opened the lady told me i owe R1853 , then changed and said R933 and while i was still confused of the many different amounts, she asked to drop the call and call me back \immediately"in her own words but never called. I have never received good service here"