your staff have no knowledge or service skills

We have been getting billed almost R700 extra every month for 5 months for a service WE DO NOT HAVE ! we didn't sign for it and as a result it isn't on the debit order so doesn't come off every month because we don't have it ! As a result every month for 5 months our WiFi gets cut off for days on end. We haven't had half the service we paid for. Eventually we paid the amount extra that we didn't even owe and they said they'd credit us and sort out the problem. STILL HAPPENS EVERY MONTH. we have spoken to over 32 people. No one is helpful . The woman at the pine town branch is useless in person and puts the phone down on you if you call. They want us to pay 1500 to cancel the service to stop the problem BUT WE DON'T HAVE THE SERVICE AND IT WILL TAKE FOREVER IF IT EVEN GETS PAID BACK. I have university exams but I can't study in my own home because you have stopped my WiFi that we have paid for. This is unacceptable . Someone needs to do something because 5 months in and no one has helped at all. I would never recommend this service