your services are the worst

I really dont understand how Telkom works their aservices are so pathetic i regret ever making contact with this useless comapny who dont value their clients interest ,So i ordered a mobile phone online and a lady called and i made all the applications and she told me the mobile will be delivered in 5-7 days .She didnt tell me about the initial debit order fee that will go through .so they debited my acc firstly and it bounced back and i called them and asked them to debit again which they did debit my R189.00 and promised me everything was now fine will be contacted for delivery date ,till today im still waiting for that delivery and ive been calling them for two weeks now to no success ,every time i call the consultant will tell me my order was declined due to a debit order that didnt go through at first but ive got proof that they have debited my acc again ,the other day i called and was told everything is fine should just call to get a tracking number to my suprise when i call im still told my order is declined but you have taken my cash ,what pathetic service is this like seriously your services are very poor i dont just understand how your services work,your the worst company ever useless taking advantage of its customers