Your service sucks and now my service (or lack thereof) is suspended

<p>To whoever is reading this complaint but will not respond.</p> <p>I have posted a complaint two weeks ago (11 July) regarding problems with my debit orders not going through. You were nice enough to give me a reference number AI ********** and told me that I would hear from you soon. Well, it is 26 July so you probably just ignored me. This is the result of a request to move the payment date of my debit order 6 months ago to the first day of each month. I had to make several calls just to change the date and actually pay you because no-one could perform this simple task successfully, but I am yet to talk to someone competent. And just to make it clear, I spoke to people from various genders and races.</p> <p>My service has now been suspended. Thanks for doing that in spite of me driving to a post office to make a payment two weeks ago because your staff does not know how to process a change in debit order date. And the previous month and so forth. My money is in your account but I don't have service. And I am pretty sure you will now charge me a fee for "non-payment". Why not milk this ***? I will ask about it and the operator will probably have no answer. And I wonder how this little problem is affecting my credit rating?</p> <p>And let me guess. Tomorrow morning I am going to speak to a poor *********** call centre employee who will again ask me to send proof of payment even though I e-mailed it through two ****ing weeks ago. I will spend at least 30 minutes of my working time to achieve nothing. I will again ask for a supervisor to call me, like the previous times, but I will again be ignored. Why bother with the people who pays your salary?</p> <p>And I guess cancelling my service will also take 6 months or more.</p> <p>Please respond again by giving me another refernce number and then feel free to not respond again.</p> <p>Please just lose the term "customer care" because you have no idea what it means.</p> <p>Hoping you will disprove my point by assisting, but anticipating no response.</p>